FREE Samples on orders above ₹699
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FREE Samples on orders above ₹699
FREE Pouch on orders above ₹899
Your privacy is important to us. It is SEREKO’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://www.serekoshop.com, and other sites we own and operate.
This policy is effective as of 19 January 2023 and was last updated on 19 January 2023.
Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.
You agree and consent to receive all communications related to our services on the mobile number provided by you to the Company, even if such mobile number is registered under DND/NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018 (“TRAI Regulations”). Notwithstanding your registration with the National Do Not Call Registry (In Fully or Partly blocked category under National Customer Preference Register set up under the Telecom Regulatory Authority of India), you hereby express your interest and accord informed consent to receive communications (including commercial communications) in relation to the Company’s services. You further confirm that no communication to you from the Company or on behalf of the Company shall be construed as Unsolicited Commercial Communication under Regulation 2(bw) of the TRAI Regulations and you have specifically opted to receive communications in this regard on the mobile number provided by you.
For the purpose of this Policy, the term “Personal Information” shall mean any information that relates to you, which, either directly or indirectly, in combination with other information available or likely to be available with the Company, is capable of identifying you, which is submitted to and/or collected over the Platform and maintained by the Company in an accessible form, provided that, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as Personal Information for the purposes of this Policy.
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
We may ask for personal information which may include one or more of the following:
Name
Email
Phone/mobile number
Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.
We may collect personal information from you when you do any of the following on our website:
Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.
All online payments on serekoshop.com are processed on a world-class secure payment gateway. We do not store or have visibility into customers' net banking information or credit/debit card details as all payments are handled by a secure 3rd party gateway with world-class security.
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.
We may disclose personal information to:
A parent, subsidiary, or affiliate of our company, third party service providers for the purpose of enabling them to provide their services, for example, IT service providers, data storage, hosting and server providers, advertisers, or analytics platforms, our employees, contractors, and/or related entities, our existing or potential agents or business partners sponsors or promoters of any competition, sweepstakes, or promotion we run, courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights, third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you, third parties to collect and process data.
The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries:
(i) we will perform those transfers in accordance with the requirements of applicable law; and
(ii) we will protect the transferred personal information in accordance with this privacy policy.
You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information, you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.
If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
We do not allow other companies, to serve advertisements to you. We assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect your equipment on account of you access to, use of, or browsing the Website or the downloading of any material, data, text, images, video content, or audio content from the Website. If you are dissatisfied with the Website, your sole remedy is to discontinue using the Website. This privacy policy applies to all websites, services and mobile applications that are operated and managed by us.
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.
If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
For any questions or concerns regarding your privacy, you may contact us using the following details: info@serekoshop.com
Psychodermatology is a specialised field of science that studies the powerful two-way connection between the mind and skin. It recognises that what happens in your mind can directly influence your skin's health and appearance, and vice versa. It's an established science, widely practised in Europe and the USA. Psychodermatology forms the core of SEREKO's approach to holistic skin health..
The reason psychodermatology looks at the mind-skin correlation is that the nervous system links both. Emotional and psychological stress can cause skin issues such as acne, psoriasis, hives, eczema, and rosacea, among others. With this treatment approach, patients can better manage the emotional issues of these skin conditions and improve their overall well-being.
When you experience stress or anxiety, your body releases stress hormones like cortisol. These hormones and constant stress signals directly impact your skin's health. This can lead to various visible concerns like increased oil production, acne breakouts, a compromised skin barrier, collagen breakdown, dullness, dark circles, and exacerbated pigmentation. Your skin, covered with neurotransmitters, is constantly communicating with your brain, making it a visible barometer of your internal state.
Yes, absolutely. Our products are designed to offer a holistic solution, improving both your skin health and your mood. Our patent-pending proprietary formula, NeuroCalm®, is clinically proven to reduce stress and enhance mood by promoting happy hormones like serotonin. It has been found to reduce cortisol production by up to 70% after 2 weeks of consistent use, at least 2x a day.
Yes, unequivocally. Our psychodermatology approach is rigorously backed by science and extensive research. Our formulations are guided by Dr. Jafferany, a pioneer and professor of Psychodermatology with over 30 years of experience. Our products are designed to create a genuine physiological effect on your body by regulating stress hormones, rather than just a placebo effect, and are free from endocrine disruptors. Check out "Our Science" for more in-depth information.
Many users begin to see visible skin improvements within 3–4 weeks of consistent use. These improvements often include reduced active acne, less oiliness, and fading marks. Beyond the skin, you can also expect to feel calmer, less anxious, and more emotionally resilient. For even faster and more comprehensive results, combining our oral nutraceuticals with topical skincare has been shown to work 2x faster compared to topical skincare alone. Consistent usage is key for sustained benefits.
No, SEREKO skincare is not a substitute for traditional therapy or medical treatment for severe mental health conditions.
While our products are incredibly effective at helping you manage symptoms of stress and anxiety and their impact on your skin by regulating cortisol, they do not cure underlying mental health disorders. If you are struggling with your mental health, we strongly encourage you to seek professional medical or therapeutic help. We aim to complement your overall well-being journey, not replace professional care.
If you stop using SEREKO products, the stress relief benefits and their positive impact on your skin, which are sustained through consistent use, will gradually diminish. Your cortisol levels will slowly return to how they were before you started using the products. Rest assured, you will be alright, but the ongoing benefits of stress management for your mind and skin will cease with discontinued use.
No, while many people find aromatherapy and similar practices helpful for stress relief and relaxation, Psychodermatology is a distinct scientific field. Unlike aromatherapy, which primarily works through sensory experience and mood, psychodermatology has a direct physiological effect on your body. It scientifically studies and addresses the direct biological pathways, like stress hormone regulation, between your mind and your skin, without relying on a placebo effect. It's a targeted, science-backed approach to skin health that recognizes this deep internal connection.
NeuroCalm® works from within and through the skin to reduce cortisol production, directly alleviating its negative impact on your skin, and stimulates the production of serotonin, your body's natural "feel-good" hormone. With consistent use, you'll not only see improvements in visible skin symptoms but also experience a noticeable enhancement in your overall mood, feeling calmer and more resilient.
Yes, our products are suitable for all skin types and tested for safety on sensitive skin. However, you must keep in mind that every skin type is as different as a thumbprint. We strongly recommend performing a patch test prior to full facial application. Apply a small amount of the product to a discreet area, such as your inner arm or behind the ear, and observe for 24-48 hours.
