Shipping Policy

We strive to deliver all your orders in excellent condition and in the fastest time possible.

  • Once your order has been placed, we will notify you by email as soon as possible to confirm receipt of your order and email you again to Confirm dispatch and therefore acceptance of the order.
    In case of Cash on Delivery orders, an order confirmation email will be sent to you. Your order request will only be accepted once you have confirmed your order on the email/ mobile.
  • Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
  • We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in honeycomb paper wrap while fragile items are safely secured with additional honeycomb paper wrap.
  • After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
  • We usually dispatch most orders within 2-4 business days (excluding Sundays and public holidays).
  • Shipping time (delivery time) is estimated and commences from the date the order is purchased and can take longer than expected time duration due to incomplete address (out of the delivery area), invalid phone number/consignee unavailable, or other force majeure reasons.
  • If your order has multiple items, these may ship from different locations in separate shipments. You will receive an email if the shipment does not contain all the items that you had ordered.
  • In case of partial order or a void packet kindly contact us / email us within 24 hours of delivery; failing which the claim will not be entertained. To investigate the issue we may require the below details:
    1. Short description of the case (a few questions will be asked to help us understand the scenario)
    2. Please provide us with a snap-shot of the product; shipping label and packaging (try to cover the side which looks tempered / damaged).
  • Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.
  • If you are being asked to pay more than the COD amount on your invoice, please don't accept the order. We will investigate the matter and either deliver your order again, or issue a full refund.
  • What is psychodermatology?

    Psychodermatology is a specialised field of science that studies the powerful two-way connection between the mind and skin. It recognises that what happens in your mind can directly influence your skin's health and appearance, and vice versa. It's an established science, widely practised in Europe and the USA. Psychodermatology forms the core of SEREKO's approach to holistic skin health..

    The reason psychodermatology looks at the mind-skin correlation is that the nervous system links both. Emotional and psychological stress can cause skin issues such as acne, psoriasis, hives, eczema, and rosacea, among others. With this treatment approach, patients can better manage the emotional issues of these skin conditions and improve their overall well-being.

  • How does stress impact my skin?

    When you experience stress or anxiety, your body releases stress hormones like cortisol. These hormones and constant stress signals directly impact your skin's health. This can lead to various visible concerns like increased oil production, acne breakouts, a compromised skin barrier, collagen breakdown, dullness, dark circles, and exacerbated pigmentation. Your skin, covered with neurotransmitters, is constantly communicating with your brain, making it a visible barometer of your internal state.

  • Can these products help both my skin concerns and my mood?

    Yes, absolutely. Our products are designed to offer a holistic solution, improving both your skin health and your mood. Our patent-pending proprietary formula, NeuroCalm®, is clinically proven to reduce stress and enhance mood by promoting happy hormones like serotonin. It has been found to reduce cortisol production by up to 70% after 2 weeks of consistent use, at least 2x a day.

  • Is the psychodermatology approach behind SEREKO scientifically backed?

    Yes, unequivocally. Our psychodermatology approach is rigorously backed by science and extensive research. Our formulations are guided by Dr. Jafferany, a pioneer and professor of Psychodermatology with over 30 years of experience. Our products are designed to create a genuine physiological effect on your body by regulating stress hormones, rather than just a placebo effect, and are free from endocrine disruptors. Check out "Our Science" for more in-depth information.

  • How long will it take to see results, and what kind of improvements can I expect?

    Many users begin to see visible skin improvements within 3–4 weeks of consistent use. These improvements often include reduced active acne, less oiliness, and fading marks. Beyond the skin, you can also expect to feel calmer, less anxious, and more emotionally resilient. For even faster and more comprehensive results, combining our oral nutraceuticals with topical skincare has been shown to work 2x faster compared to topical skincare alone. Consistent usage is key for sustained benefits.

  • Is SEREKO skincare a substitute for therapy or medical treatment for mental health issues?

    No, SEREKO skincare is not a substitute for traditional therapy or medical treatment for severe mental health conditions.

    While our products are incredibly effective at helping you manage symptoms of stress and anxiety and their impact on your skin by regulating cortisol, they do not cure underlying mental health disorders. If you are struggling with your mental health, we strongly encourage you to seek professional medical or therapeutic help. We aim to complement your overall well-being journey, not replace professional care.

  • What happens if I stop using SEREKO products?

    If you stop using SEREKO products, the stress relief benefits and their positive impact on your skin, which are sustained through consistent use, will gradually diminish. Your cortisol levels will slowly return to how they were before you started using the products. Rest assured, you will be alright, but the ongoing benefits of stress management for your mind and skin will cease with discontinued use.

  • Is psychodermatology like aromatherapy?

    No, while many people find aromatherapy and similar practices helpful for stress relief and relaxation, Psychodermatology is a distinct scientific field. Unlike aromatherapy, which primarily works through sensory experience and mood, psychodermatology has a direct physiological effect on your body. It scientifically studies and addresses the direct biological pathways, like stress hormone regulation, between your mind and your skin, without relying on a placebo effect. It's a targeted, science-backed approach to skin health that recognizes this deep internal connection.

  • How does NeuroCalm® work?

    NeuroCalm® works from within and through the skin to reduce cortisol production, directly alleviating its negative impact on your skin, and stimulates the production of serotonin, your body's natural "feel-good" hormone. With consistent use, you'll not only see improvements in visible skin symptoms but also experience a noticeable enhancement in your overall mood, feeling calmer and more resilient.

  • Are these products suitable for all skin types?

    Yes, our products are suitable for all skin types and tested for safety on sensitive skin. However, you must keep in mind that every skin type is as different as a thumbprint. We strongly recommend performing a patch test prior to full facial application. Apply a small amount of the product to a discreet area, such as your inner arm or behind the ear, and observe for 24-48 hours.